Customer Care

For product information or questions regarding your online order, please contact us at staff@dressSanFrancisco.com. Our customer service office is open 10:30am - 6:30pm PST, Monday - Friday.

 

RETURNS

Merchandise purchased through dressSanFrancisco.com may be returned for full refund to the original form of payment if postmarked within 14 days of receipt.

In order to be eligible for return or exchange, all items must arrive back to us in unworn, unwashed, and unaltered condition with all original tags attached and in original packaging. Items marked final sale cannot be returned.

If you are for any reason dissatisfied with any items from your order that meet the above criteria, contact us for a return authorization and we will reply with simple instructions for mailing your items back.

*Please note that our online return policies differ from our in-store policies. If you have any questions regarding a return or exchange for a purchase made in person at our Chestnut Street location, contact our store staff at (415) 440-3737. Thank you!

 

SHIPPING

We offer FREE USPS Priority Shipping on all orders. Expedited services are available at an extra cost. We currently ship to anywhere in the continental US. Orders placed before 12PM Monday - Thursday will usually be shipped the following day. Orders placed after noon on Friday will be shipped the following Monday. Our shipping offices are closed on weekends and Holidays. 

 

Rates:

USPS Priority Shipping (1-3 Business Days with Signature Required) - FREE

Expedited Shipping (UPS 2-Day) - $19

 

TAX

Orders being shipped to a California address will be charged CA sales tax (8.5%).  Any items being delivered out-of-state will be tax exempt.