For product information or questions regarding your online order, please contact us at staff@dressSanFrancisco.com. Our customer service office is open 10:30am - 6:30pm PST, Monday - Friday.
Merchandise purchased through dressSanFrancisco.com may be returned for full refund to the original form of payment if postmarked within 14 days of receipt.
In order to be eligible for return or exchange, all items must arrive back to us in unworn, unwashed, and unaltered condition with all original tags attached and in original packaging. Items marked final sale cannot be returned.
If you are for any reason dissatisfied with any items from your order that meet the above criteria, contact us for a return authorization and we will reply with simple instructions for mailing your items back.
*Please note that our online return policies differ from our in-store policies. If you have any questions regarding a return or exchange for a purchase made in person at our Chestnut Street location, contact our store staff at (415) 440-3737. Thank you!
Domestic Rates:Standard Shipping (1-4 Business Days) - FREE
International Shipping & Rates:
We currently ship to Canada and the United Kingdom. Rates are calculated by weight - proceed to checkout to see the exact shipping quote for your order (you will be able to review your total before confirming your order).
Orders being shipped to a California address will be charged CA sales tax (8.5%). Any items being delivered out-of-state will be tax exempt.